How can we help?

Click "Get started", verify your email, tell us your hotel name, room count and web address, configure your plan, and pay the setup fee plus your first period by card. Your hotel system is provisioned within minutes and your sign-in details arrive by email. Want to see it first? Book a 60-minute demo at rockiesos.com/demo.

A dedicated MySQL database for your hotel, a Dokploy application running your own copy of RockiesOS, a subdomain at .rockiesos.com with HTTPS via Let's Encrypt, and an admin user seeded with the email you provided. Your data is fully isolated from every other customer.

After payment + provisioning (typically within minutes), you receive a welcome email at the contact address you signed up with. The email contains your sign-in URL, email, and a one-time temporary password. Change the password on first login.

At signup, the one-time setup fee plus your first month (or first year on annual billing, where Starter and Pro setup is waived). Renewals bill automatically each period until you cancel.

Setup and subscription fees are non-refundable. Cancel future renewals anytime from your billing portal, no contracts, no cancellation penalty. Not sure yet? Book a free 60-minute demo before you buy.

Yes, switch between Starter, Pro, Enterprise, and Custom anytime from your billing portal. Upgrades take effect immediately with prorated billing; downgrades apply at the end of the current period.

Sign in to your RockiesOS, click your profile, then "Billing". Stripe's self-serve portal handles cards, invoices, and cancellations.

Yes. Point your domain at our server with an A record + a wildcard CNAME, then add it from Settings → Custom Domain inside your RockiesOS. We auto-provision SSL via Let's Encrypt and create subdomains for vendor / corporate / staff portals.

Operations URL (.rockiesos.com) is what your staff signs into. Guest-facing URL (your custom domain) is what guests see when booking. Subdomains of your custom domain (vendors., corporate., staff.) are the respective external/staff portals.

No, we provision a free .rockiesos.com subdomain that handles everything. Add a custom domain later when you want full white-labeling.

48+ modules: front desk, bookings, guests, rooms, rate management, channel manager, housekeeping, maintenance, F&B + restaurant POS, accounting (10-level audit-grade), payroll, HR, leads, campaigns, hotel website builder, guest portal, and more. See the full list on the Features page.

Yes, multi-branch, multi-entity, and multi-currency are core. Consolidate financials across entities, switch currencies live, run different rate strategies per branch.

Always. CSV exports are available from every list view. Full database snapshots (gzipped SQL dumps) can be downloaded from your account on request.

Reply to any email from us, including the welcome email, and a real person will respond. For urgent issues, email support@rockiesos.com directly.

Monday-Friday 9am-6pm ET. After-hours we monitor for production-down emergencies but reply to feature questions next business day.

Email support@rockiesos.com with the URL, a screenshot, and what you expected to see vs. what happened. We try to ship fixes the same day for anything blocking real bookings.