Author
Hospitality Operations Advisor
David spent fifteen years running independent and group hotels across North America, from a forty-room inn to a regional cluster, before joining InnFlow. He writes about the operational craft of running rooms well: the numbers, the people, and the systems that hold it together.
8 posts
Hotels hold exactly the data criminals want and regulators protect. You do not need to be a security expert, but you do need to know what good looks like.
Adding a second hotel is where most systems start fighting you. The branch model is how you keep each property distinct and still see the whole group at a glance.
Every stay is a chain of small moments, and the chain breaks where your systems hand off to each other. Here is the whole journey, and where one platform keeps it whole.
A buyer's guide that starts from your operation, not a feature list. The questions that actually decide whether a system will help you or trap you.
You already do revenue management; you just do it by feel at the front desk. Here is how to do it deliberately, with three levers and no data-science team.
Housekeeping is where a hotel quietly wins or loses its day. The difference between a smooth turn and a noon scramble is almost always information, not effort.
Every booking through an OTA hands over fifteen to twenty-five percent of the room. You will never get to zero, but you can move the mix, and the gain falls straight to the bottom line.
The monthly subscription is the smallest number on the page. Here is the full bill for running a hotel on six disconnected tools, and what changes when it becomes one.
